Multilingual call Center provides Spanish call center solutions to focus on creating value among Spanish speaking people for your business. We use latest technology and multiple channels to provide next generation solutions. MCC has expertise and experience of a decade in providing call center services to international companies and we are keen to update ourselves time-to-time with latest technology to be excellent in providing services to your customers.
How Spanish Call Center Provides Excellent Call Center Services?
Omni-channel solutions: – Customers of modern era are not willing to tolerate weak customer services as they are more aware and have knowledge of advanced technologies. Spanish call Center provides Omni-channel solutions for such customers in Spanish language. Spanish speaking customers can communicate through multiple communication channels.
Cloud Based Software: – Spanish Call Center is Cloud based Contact Center that store customer information within the cloud. It improves security, efficiency, scalability and speed of deployment of the call center services. Cloud based Spanish call center allows you to get improvement and reliability of the on-going project. It will provide better functionality and you can supervise your on-going project yourself from your place.
Artificial Intelligence: – We are using CRM with Artificial Intelligence to enhance customer’s experience and deliver fast and better results. It helps in handling and routing the inquiries to right agent. It helps human to handle complex cases with more efficiency.
Multilingual Call Center, MCC provides Spanish call center services using cutting edge technology like predictive dialer and avatar dialer, best CRM software, Universal queuing system, Dell Desktop with USB block to use external drive, Logitech Headset, Delink router/switch, Vicidial Cloud predictive dialler and server, fibre and copper lease line, Firewall setup with auto switch connection if one line goes down (no connection failure or call drop) and option to block internet surfing, UPS power backup of 4hrs with auto switch.