Outsourcing Call Center services in Spanish is good idea for the international companies to expand their business among the local Spanish speaking people.People from the Spanish speaking world have a variety of different racial backgrounds living in different places like Spain, Equatorial Guinea, USA, Brazil. Good knowledge about the culture andcommunication skills in Spanish language is must to capture the market. Multilingual Call Center, MCC has Call Center experts with kills and techniques to build relations with Spanish speaking people.
MCC provides Call Center Services in Spanish by keeping some of the basic points in mind especially while addressing them. The Spanish language naming system is different as they useDoña (first name)for women and use Don (first name)for men regardless of whether a person is married or not, but they imply on a certain age. We keep in mind not to address a young person Don or Doña. We do not use last name while addressing them. They do not like if people address pronounce their name wrong so our Spanish Call center agents take care like Never pronounce the letter H, the letter Z is pronounced just like an S, the letter Z is pronounced more like a “th”, the little mark like éis called a tilde, and it’s an accent mark over a vowel to show that it’s the emphasized vowel in the word and the squiggle over the N is pronounced “EH-nee-eh.”
Our Spanish Call Center Service experts pay attention on how to say and what to sayduring conversations with Spanish contacts with discern the sincerity or veracity of what is being said. They know it is important to show sensitivity towards the pride that the Spanish feel in being able to handle things independently. They need time to make decision and we have to give follow-up calls to generate leads or close the deals. For more information on how we provide call center services in Spanish contact us.