Demand for Russian Call center services is being increasing with time as many small business industries has entered as cross-border e-commerce sellers. They are struggling with their growth to manage pre-sales and after sales customer services.Small e-commerce industries in Russia experiences a pressure of non-native language, cross cultures and time differences. Russian call center services provides easy communication platform in the Russian language with Russian people whilst maintaining all quality control measurement.Outsourcing multilingual call center,MCC for Russian call center services needs helps small e-commerce industries to focus on the research and development of the products and helps to increase sales turnover.
Advantages of implementing outsourced Russian call center solutions:
- HireRussian Call Center service talents:- As hiring in different language speaking agents is not easy for small e-commerce industries.Multilingual call center examine personality characteristics and environmental background before screening for Russian language ability, sense of responsibility, responsiveness, and learning ability to provide best call center services to their clients.
- Access of Well-trained agents and perfect administration:- For ecommerce industry to provide training and management in Russian language is difficult. Partnering with MCC will help you to get professional and systematic management like soft skill training, product knowledge training, attendance, quality management, setting the right KPI and incentives to deliver smooth services.
- Access of advanced software and management tools: – MCC provide CRM platform with SLA monitoring, CSAT customer satisfaction survey, missed call reminder, KPI real-time display, information of employees and their performance, and record of each call. You will get omni-channel solutions for SMS, Email, Live Chat, FaceBook etc under one roof. High speed internet and back-up power of electricity and internet for non-stop services.
MCC offers one-stop Russian call center service for inbound calling and outbound calling todrive sales and generate profits to reduce the pressures of small e-commerce industries.
